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1. Summary Tab
The summary tab describes the change.
2. Impact Tab
The impact tab describes the impacts of the change for the customer and enterprise.
3. Schedule Tab
The schedule tab defines the milestones for the change implementation.
4. Resources Tab
The resources tab defines the type of resources needed to implement the change.
5. Decision Tab
The decision tab shows the decision making for this change.
6. Budget Tab
The budget tab summarizes the planned costs to implement the change.
Change Management is an IT Service Management discipline. The objective of Change Management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to controlled IT infrastructure, in order to minimize the number and impact of any related incidents upon service. Changes in the IT infrastructure may arise reactively in response to problems or externally imposed requirements, e.g. legislative changes, or proactively from seeking improved efficiency and effectiveness or to enable or reflect business initiatives, or from programs, projects or service improvement initiatives. Change Management can ensure standardized methods, processes and procedures are used for all changes, facilitate efficient and prompt handling of all changes, and maintain the proper balance between the need for change and the potential detrimental impact of changes. Change Management would typically be composed of the raising and recording of changes, assessing the impact, cost, benefit and risk of proposed changes, developing business justification and obtaining approval, managing and co-ordinating change implementation, monitoring and reporting on implementation, reviewing and closing change requests.