• Enable your front-office people to find the best answers, ideas and expertise to successfully deliver results to the customers. Manage the workload of you 'real' experts and give your employees the possibility to make use of their knowledge, even if they don't know them. Case's classification makes sure, that cases will be sent always to the right people or team. • Increase transparency and share information and experts knowledge across a globally distributed team. Connect customers and partners with your knowledge anytime, anywhere - but always in context of a case. • Do not waste time anymore in reporting your time efforts for working in projects or any other issue resolution tasks. Just keep open the case, when working on it. All of you activities' time efforts will be calculated auto- matically. You can just add time (e.g. external meetings) or subtract time (forgotten to logout i.e.) when working on a case. The audit-trail shows up all of your, and others working on the case, time-efforts as well as activities. • Supports you ideally in 'agile' project management methodology providing case- and talk-management. Or you can just map your own methods using the classification technique provided by the case and casetypes respectively.